2026 Work Trend Index: Agents, Human Agency and the Opportunity for Every Organization

Research across 20,000 AI users and trillions of workplace signals showing that organisational conditions account for around two-thirds of realised AI impact, versus a third from individual behaviour. Introduces the 'transformation paradox' where incentives and metrics block work redesign, plus practical guides on role redesign and rearchitecting workflows. Strong evidence base for NHS leaders shaping culture, metrics and manager behaviour. Provider: Microsoft · Audience: Senior leaders and managers responsible for operating models and workforce productivity · Listed cost: Free